Refund policy

Shipping & Returns Policy

Additional Shipping Information:

Please note that the customer is fully responsible for all postal charges and handling fees associated with shipping. Additionally, the customer is responsible for any customs and import duties that may apply to international shipments.

If you have any issues with your order or need assistance, please don’t hesitate to reach out to us via email at thehideawayuk@hotmail.com or send us a direct message on Instagram @thehideawaystore. We’re here to help!

Returns & Exchanges:

As a small independent business, we can only accept returns in the event that an item arrives damaged or not as described. We provide detailed measurements in our listings, so we encourage you to review these before making a purchase to ensure the perfect fit.

If you need further assistance, feel free to contact us by email at thehideawayuk@hotmail.com or message us on Instagram @thehideawaystore.

We make every effort to accurately describe and photograph the condition of all items. However, should a return be necessary, please ensure the item is returned within 14 days of the original purchase in its original condition. The customer is responsible for any shipping costs associated with returns.

Exchanges are also available within the 14-day period, as long as the item is in the same condition it was received.

Thank you for your understanding and for supporting small businesses like ours!